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Job Description

Hours:     Full Time (40hrs per week)

Reports To:    Venue Manager

Direct Reports:  Morning Concierge Staff, Event Team staff, Administration Staff

Wedding & Events Sales Coordinators, Cleaning Team, Catering

Manager.

Salary Range:  £24,000 to £26,000 per annum (plus bonus)

Summary of Overall Role Purpose

The Senior Wedding & Event Sales Coordinator is responsible for increasing revenue through conversion following visits and using appropriate resources and channels to maximise sales. Working alongside the Venue Manager this role is responsible for attaining positive customer feedback and reviews. A commitment to ensure that the Coton House Farm provides an extremely positive and special day for all guests is essential. 

Primary Elements of the Role

·  To be the eyes and ears of the Venue Manager and Managing Director - the shop keeper. 

·  To increase event sales in both corporate events and weddings . 

·  To maintain and increase customer satisfaction with an emphasis on positive reviews.

·  To manage catering standards of food and service on the day and beforehand to our customers’ needs and demands. This will be in assistance to the venue manager.

·  To manage online drinks package sales. 

·  To maintain / improve standards and discipline in all staff. 

·  To open the new accommodation and sell our on-site accommodation and constantly improve sales revenues.

·  To manage maintain and increase social media presence and help make Coton House Farm the number 1 wedding venue to be connected and viewed.

·  To improve public awareness of our venue, our brand, our facilities through networking and sponsorship opportunities.

·  To manage the wedding and events sales coordinators

·  Build advanced working rotas to staff and ensure staff have ownership of couples and corporate events.

·  Manage, ensure, and provide cover for availability of viewings

·  Monitor staff emails and calls and ensure timely and professional responses.

·  Manage and provide final meetings for customers.

·  Manage and provide on the day coordinator role.

·  Maintain audit trails and processes.

·  Ensure all invoices are sent and paid in a timely fashion and debts managed appropriately.

Job Specific Skills

·  The ability to work effectively as a team member and as a senior manager.

·  To challenge and motivate staff 

·  Use and knowledge of social media channels

·  Ability to work with Microsoft office software and email

·  Negotiation 

·  Planning

·  Invoicing and debt management.

·  Loyalty, honesty , integrity, self-motivation, a passion for weddings and events.

Previous Experience

·  Over 5 years wedding and events industry knowledge 

·  Face to face Sales experience, customer facing.

·  Wedding and events industry previous experience advantageous.

·  Hospitality experience advantageous.

·  Managing co-workers.

·  Senior duty role.

Qualifications

·  English and Maths at GCSE grade C or above

·  Hospitality , business, and management qualifications would be desirable.

Other Requirements

·  The ability to work weekends and evenings will be required.

·  Ability to lift, or move tables, chairs, wedding dressing/venue items, and work well under timely pressure. You will need to be physically and mentally capable of working in this environment.

Note: This Role Profile provides an overview of the principal accountabilities of the post and will include, but will not be limited to, those detailed. It is anticipated that the content of roles will evolve and change over time and such the balance of duties within the Role Profile will change within the broad remit of the post. This Role Profile does not form part of an employee’s contract of employment and will be reviewed from time to time.

Last Reviewed: 14-11-22

Closing Date 11-12-22

 Job Description

Hours:  Full Time (40hrs per week)

Reports To:  Senior Wedding & Event Sales Coordinator

Direct Reports:  None

Salary Range:  £22,000 to £24,000 per annum (plus bonus)

Summary of Overall Role Purpose

The Wedding & Event Sales Coordinator is responsible for increasing revenue through conversion following visits and using appropriate resources and channels to maximise sales. Working alongside the Senior Coordinator this role is responsible for attaining positive customer feedback and reviews. A commitment to ensure that the Coton House Farm provides an extremely positive and special day for all guests is essential. 

Primary Elements of the Role

·  To increase event sales in both corporate events and weddings . 

·  To maintain and increase customer satisfaction with an emphasis on positive reviews.

·  To manage catering standards of food and service on the day and beforehand to our customers’ needs and demands. This will be in assistance to the venue manager.

·  To manage online drinks package sales. 

·  To maintain / improve standards and discipline in all staff. 

·  To open the new accommodation and sell our on-site accommodation and constantly improve sales revenues.

·  To manage maintain and increase social media presence and help make Coton House Farm the number 1 wedding venue to be connected and viewed.

·  To improve public awareness of our venue, our brand, our facilities through networking and sponsorship opportunities.

·  To manage the wedding and events sales coordinators

·  Build advanced working rotas to staff and ensure staff have ownership of couples and corporate events.

·  Manage, ensure, and provide cover for availability of viewings

·  Monitor staff emails and calls and ensure timely and professional responses.

·  Manage and provide final meetings for customers.

·  Manage and provide on the day coordinator role.

·  Maintain audit trails and processes.

·  Ensure all invoices are sent and paid in a timely fashion and debts managed appropriately.

Job Specific Skills

·  The ability to work effectively as a team member.

·  Use and knowledge of social media channels

·  Ability to work with Microsoft office software and email

·  Negotiation 

·  Planning

·  Invoicing and debt management.

·  Loyalty, honesty , integrity, self-motivation, a passion for weddings and events.

Previous Experience

·  Face to face Sales experience, customer facing.

·  Wedding and events industry previous experience advantageous.

·  Hospitality experience advantageous.

Qualifications

·  English and Maths at GCSE grade C or above

·  Hospitality , business, and management qualifications would be desirable.

Other Requirements

·  The ability to work weekends and evenings will be required.

·  Ability to lift, or move tables, chairs, wedding dressing/venue items, and work well under timely pressure. You will need to be physically and mentally capable of working in this environment.

Note: This Role Profile provides an overview of the principal accountabilities of the post and will include, but will not be limited to, those detailed. It is anticipated that the content of roles will evolve and change over time and such the balance of duties within the Role Profile will change within the broad remit of the post. This Role Profile does not form part of an employee’s contract of employment and will be reviewed from time to time.

Last Reviewed: 14-11-22

Closing 11-12-22