Our current Job vacancies page

Role: NIGHT CONCIERGE

Hours: 40 hours week Full time 11pm-8am (With Option to work 12hr shifts 6pm-6am 3 days per week, and every 3rd week a 4 x 12 hr shifts.) working days vary according to our events, but mainly weekends. working rota’s are made available well in advance using our app software. 

Reports To: (primary) Senior Coordinator, (Secondary) Venue Manager, (On Duty supervisor) Bar Manager/Assistant

Direct Reports: Security, Cleaning team.

Summary of Overall Role Purpose

· To manage the closure of the venue and see guests to their accommodation.

· Transfer couples personal and supplier items to the collection point for their removal the following day.

· Prepare the venue for the cleaning team. You may have to use wash and dry machines preparing the cleaning teams linen.

· Sweep, litter collect, tidy outside patios and gardens.

· Jetwash, hose, down patios.

· Respond to minor repairs/bulb changes that need attending to at the venue.

· Respond to overnight guests needs, emergencies and advice.

· Maintain the security of the venue and guests.

· Provide access to the cleaning team.

· Prepare the venue for handover to the morning concierge staff and provide an auditable handover.

· Overnight work – 11pm-8am including weekends. If you choose to work 6pm-6am then from 6pm you will greet the arrival of evening guests and assist parking and taxi arrivals.  You will become the main key holder for supplier and guest arrivals. Upon guests egress the remaining duties continue.

Job Specific Skills

· Great communication.

· Physically fit and capable of lifting, carrying, walking.

Previous Experience

· Front facing role

Qualifications

· Not applicable

Other Requirements

· Must be confident in the English language.

· Trust worthy, honesty and reliability.

· Team member

· Must be able and confident to work on their own under minimal supervision.

· No criminal convictions or investigations outstanding.

· May be required to take a CRB background check.

Note

This Role Profile provides an overview of the principal accountabilities of the post and will include, but will not be limited to, those detailed. It is anticipated that the content of roles will evolve and change over time and such the balance of duties within the Role Profile will change within the broad remit of the post. This Role Profile does not form part of an employee’s contract of employment and will be reviewed from time to time.

Last Reviewed: 20-10-22

Job Type: Full-time

Salary: From £10.50 per hour

Benefits:

• Casual dress
• Company pension
• Discounted or free food
• Free parking
• On-site parking

Schedule:

• 10 hour shift
• 12 hour shift
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Lichfield: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you physically able to work on your own at night without assistance?
• Can you able to lift, and carry items without assistance?
• Are you physically fit and capable of walking for the duration of your shifts without assistance?
• Are you good at talking to people at all levels?
• If in the event of an emergency are you able to keep calm under pressure and follow procedures and give direct instructions to those around you?
• Are you a team player, someone who can really help a colleague ?

Experience:

• Customer Service: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• SIA Licence (advantage)

Work authorisation:

• United Kingdom (required)

Shift availability:

• Night shift (required)
• Overnight shift (required)

Work Location: In person

Job Description

Hours:  Full Time (40hrs per week)

Reports To:  Bar Manager

Direct Reports:  Bar Staff, 

Salary Range:  £19,000 to £22,000 per annum

Summary of Overall Role Purpose

Although this role has an expectation to step into the role of Bar Manager when required, the primary aim is to work alongside the Bar Manager to increase bar sales, while ensuring that customer service is of the highest standard.Excellent interpersonal skills and a professional attitude.

Primary Elements of the Role

·  Steps into Bar Manager role when required

·  Responsibility for bar stock (new, current, and alternative), bar promotions, husbandry, venue cleanliness, safety of staff and customers.

·  Accountability for fire regulations, first aid, licensing of alcohol and civil ceremonies compliance and administration. 

·  Increasing bar sales and reducing costs

·  Responsibility for cashing up and banking and sundries purchases

·  A leader in presentation and attitude.

Job Specific Skills

·  Knowledge of bar procedures and management

·  Knowledge of law and health and safety in the bar setting

·  Knowledge and experience in cellars

·  Smart and tidy appearance.

·   Ability to work under pressure and deal with conflict and ambiguity.

Previous Experience

·  Previous bar experience as a supervisor or manager.

Qualifications

·  Personal licence holder or willing to qualify as a personal licence holder.

·  Full clean driving licence for cars B.

Other Requirements

·  Over 18 years age.

·  Physically able to work in this setting including the movement of barrels and stock.

·  Ability to work evening and weekends.

·  Must not have any criminal convictions , cautions or warnings.

Note

This Role Profile provides an overview of the principal accountabilities of the post and will include, but will not be limited to, those detailed. It is anticipated that the content of roles will evolve and change over time and such the balance of duties within the Role Profile will change within the broad remit of the post. This Role Profile does not form part of an employee’s contract of employment and will be reviewed from time to time.

Last Reviewed: 14-11-22